XLN Audio Support

Recent News

• Update to all Products (Except XO) - December 16, 2019
• RC-20 Retro Color 1.1.0 update (April 27, 2020)
• Addictive Keys - 1.2.0 (June 15th, 2020)
• Addictive Drums 2.1.11 (17th June, 2020)
• Addictive Trigger 1.1.5 (17th June, 2020)
• DS-10 Drum Shaper 1.0.7 (June 17th, 2020)
• macOS 11 Big Sur compatibility

XO News and info

• XO - Our new product - A getting started guide and some product info
• XO - Basic Tutorial - How to find samples in XO space
• XO - 1.0.1. updates (April 17th 2019)
• XO - Tutorial - Add, search and filter samples
• XO - 1.0.2. updates (May 22nd 2019)
• XO - 1.0.3 updates (September 24th 2019)
• XO - 1.0.4 update (October 1, 2019)
• XO - 1.1 update (November 19th, 2019)
• XO - Known Issues - Export
• XO - 1.1.2 update (December 10, 2019)
• XO - OpenGL Support
• XO - 1.1.3 update (February 05, 2020)
• XO - 1.2.0 updates (June 16, 2020)

Authorization & Account

• How do I install my XLN Audio product on my second computer?
• My product is suddenly not authorized - "Wrong Computer ID" or "Instrument in trial mode"
• How do I authorize my products?
• I want to sell my XLN Audio products. Are license transfers allowed?
• I want to move a XLN product from my two registered computers to a third.

Manuals and guides

• Addictive Drums 2 Manual
• Addictive Keys Manual
• Addictive Keys Quickstart Manual
• Addictive Trigger Manual
• DS-10 Drum Shaper Manual
• RC-20 Retro Color Manual
• XO getting started guide

System Requirements

• What are the system requirements for XLN Audio products?
• My host isn't listed - will your products work anyway?

How to load Addictive Drums/Keys and XO plug-ins

• Plug-ins not showing up in Logic Pro X
• Sonar / Cakewalk
• Logic
• Pro Tools
• Cubase
• Ableton Live
• Plug-ins not showing up in Pro Tools
• Reaper

Addictive Drums

• Addictive Drums 2 Manual
• Loading Addictive Drums 1 presets in Addictive Drums 2
• Beginner's guide to e-drums with Addictive Drums 2
• Why are there no faders for the cymbals in the mixer?
• Addictive Drums 1 interface is blank (High Sierra & Mojave)

Separate Outputs in Addictive Drums

• Separate Outputs - Overview
• Separate Outputs in Pro Tools
• Separate Outputs in Cubase
• Separate Outputs in Sonar / Cakewalk
• Separate Outputs in Ableton Live

Installation

• Can I install on an offline computer?
• What is XLN Cloud Sync and how does it work?
• Internet on audio computers
• The software does not show up as a plug-in in my DAW (PC)
• I get an error message when trying to install
• Installing products on an external drive

Webshop

• Which payment options are available?
• Where is my product key?
• Are payments in the webshop secure?

Pre purchase

• Can I load my own samples into Addictive Drums, Addictive Keys or Addictive Trigger?
• Can I install my XLN products on more than one computer?

Tips & Tricks and other resources

• How to make your programmed drums sound alive

Business, media and educational institution contact

• Do you offer educational discounts?
• General business inquiries
• Resellers inquiries, set up and support
• Press, media, social media and artist inquiries
• Schools and Educations and students