Updated: 04th March 2024

Cookie Policy

1. General
To make a website work properly many use cookies, which are small information files that are sent to your computer, smartphone or other device when you visit the website and which will recognize your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you.

2. How XLN Audio uses cookies
2.1 This website may use cookies and tracking technology depending on the features offered. Cookies and tracking technology are useful for gathering information about your use of the website, information about your device such as IP address and browser type, demographic data, and information such as if you arrived at the website via a link from a third-party site, in which case the cookie can provide information concerning the URL and information about the linking website.

2.2 A cookie in itself is not considered personal data. However, if you previously provided personally identifiable information, cookies may be tied to such information. If you are a registered user, this may include your name and e-mail address for verification purposes. Aggregate cookie and tracking information may be shared with third parties.

2.3 You may choose to set your web browser to not accept cookies, see Section 6 below. However, if you do not accept cookies, you may not be able to use all the services provided, sign in on any pages or make purchases, and you do not help us learn how to improve our website, products, offers and marketing strategy.

2.4 The cookies used on this website are the following:

i. Session cookies which are erased when you close the browser;

ii. First-party cookies which are set by the web server of the visited page and share the same domain; and

iii. Third-party cookies stored by a different domain to the visited page's domain. This can happen when the webpage references a file, such as JavaScript, located outside its domain.

2.5 Session cookies are used to track and store items in the shopping cart to ensure a user is recognized when moving from page to page within the website and that any information entered is remembered. They are used only for this purpose and only accessible by the website.

2.6 Third-party cookies and web analytics software uses cookies to tell if a user has visited the Website before and to determine how many unique users the Website have and how often they visit the website.

2.7 Session cookies, first-party cookies and third-party cookies cannot be used to identify individuals, they are used for aggregated statistics only. This allows us, for example, to tell which areas of the website are the most popular and better optimise the content for the interests of our users.

3. Use of Google Analytics
3.1 XLN Audio uses Google Analytics, a web analysis service of Google. Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google's location in the US and stored there.

3.2 In using Google Analytics our website employs the extension “anonymizeIp”. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from EU/EEA member states. Google uses this information to analyze your use of our site, to compile reports for us on internet activity and to provide other services relating to our website.

4. Use of Google Adworks
XLN Audio uses Google AdWords to collect data about your activities. The data does not personally or directly identify you when you visit our website, the website of entities for which we serve advertisements, or the websites and online services where we display advertisements. This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements. We collect information about where you saw the ads and what ads you clicked on.

5. Use of Hotjar
XLN Audio uses Hotjar to better understand our users needs and to optimize the web site and services. Hotjar gives us important data on the user experience (e.g. how much time you spend on which pages, which links you choose to click, what you like and don't like, etc.). Hotjar uses cookies and other technologies to collect data on user behavior and devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

6. Site Statistics
XLN Audio may disclose aggregate, anonymised statistics about the number of visitors to the Website or number of purchases made. XLN Audio uses an independent measurement and research company to gather data regarding the visitors to the Website on our behalf using cookies and code which is embedded in the Website. Both the cookies and the embedded code provide statistical information about visits to pages on the Website, the duration of individual page views, paths taken by visitors through the Website, data on visitors screen settings and other general information. XLN Audio uses and stores this type of information, as with that obtained from other cookies used on the Website, to help improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at https://www.xlnaudio.com/support.

7. How to turn cookies off
It is usually possible to stop your browser from accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. You can usually find these settings in the ‘options’ or ‘preferences’ menu of your browser.

8. Amendments
This cookie policy may be amended by us from time to time. The latest version can always be viewed on our website: www.xlnaudio.com.

9. Cookie Categories